Technical and Upgrade Specialist
Working within the exciting Technical Team, you will perform Bluespier system upgrades, manage internal technical infrastructure, provide 3rd line technical support to customers (NHS organisations) and provide technical guidance on system implementations.
KEY DUTIES / RESPONSIBILITIES:
- To provide 2nd/3rd line support for all technical support issues
- Responsible for internal network infrastructure (phones, routers, internet lines etc.)
- To perform Private Practice and NHS upgrades
- Internal Bluespier email management/administration
- NJR uploads for all necessary Trusts
- Management of all Private Practice backups and disaster recovery of Private Practice data
- Management of business continuity and disaster recovery
- Liaise with Trust/System C IT to set up new sites and ensure all infrastructure is fit for purpose
- Perform SQL server administration on data centre and where needed within NHS business
- Provide out of hours emergency support (1 week a month)
- Provide input on information governance and business continuity with relevant parties
- Maintenance and purchasing of computer equipment internally
- Internal technical assistance for Bluespier employees
- Creation of new Bluespier customer sites
- Data exports for customers leaving Bluespier
- Documentation and training for the Technical Team
- Data protection champion for Bluespier
- Purchase and management of software for internal and business use
- Internal user account management
GENERIC TASKS:
- To keep updated with all new literature and information and maintain a thorough knowledge of new procedures and quality processes.
- To work closely with other team members to complement and support the organisation’s delivery and development.
- Any other duties as directed by the Managing Director
- At all times to work within the organisations Health and Safety policy and ensure so far as is reasonable that safe working practices are established, maintained and followed.
- To work closely with customers to understand their requirements using a variety of mediums of in person, over the phone, and over the internet
DESIRED SKILLS:
- Educated to degree level or equivalent
- A genuine interest in the IT and healthcare sector
- Good communication skills, a proactive approach and positive attitude
- Proven ability to manage multiple tasks at a time whilst paying strict attention to detail
- Full UK driving licence
BENEFITS:
At Bluespier, you can expect challenging projects, task ownership, outstanding training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care in the NHS. As well as a competitive salary and excellent Droitwich office location, you can look forward to further benefits including: Annual Bonus, Free Parking, Company Pension Scheme, 25 days holiday and frequent company social events.
Customer Support and Training Advisor
Working within the Customer Support and Training Team, you will help maintain long term relationships with customers, provide high quality training and ensure overall customer happiness.
RESPONSIBILITIES:
The role includes a variety of customer support and troubleshooting tasks, including:
- Being the first point of contact for external customer support queries & issues via phone & email ensuring that, wherever possible the call is dealt with
- Maintaining customer log of calls on the call database, to refer external customer support queries to an appropriate member of staff ensuring that full and accurate details of the query is first obtained to enable a prompt and professional response
- Under the direction of the Customer Support & Training Manager, to arrange and deliver training (onsite or remotely as required).
- To prepare all customer correspondence accurately and professionally ensuring all required information is included and correspondence is distributed in a timely manner.
- Proactively identify support, training, technical issues to be addressed.
- To assist the project manager in set up and implementation of up new customer environments
- Create user documentation as requested
- Any other duties as required by the Customer Support & Training Manager.
You will have the opportunity to be involved our exciting project Go Lives in hospitals, support customers with their day to day system usage and interact with other teams internally to support the improvement and development of processes, services and technology.
Prior work experience isn’t essential, but you’ll need to be sharp, an excellent communicator, a problem solver and interested in the healthcare industry.
DESIRED SKILLS:
- Educated to degree level or equivalent
- A genuine interest in the IT and healthcare sector
- Excellent communication skills, a proactive approach and positive attitude
- Prior experience in a customer facing role desired but not essential
- Full UK driving licence
BENEFITS:
At Bluespier, you can expect challenging projects, task ownership, outstanding training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care in the NHS. As well as a competitive salary and excellent Droitwich office location, you can look forward to further benefits including: Annual Bonus, Free Parking, Company Pension Scheme, 25 days holiday and frequent company social events.
To apply, send a full CV and cover note to: customer.support@bluespier.com
For more information and a full job description, contact customer.support@bluespier.com or call 0333 014 6262.
Graduate Account Manager
Working within the Sales and Accounts team to maintain long term relationships with customers, ensure the renewal of current contracts and increase revenue.
KEY OBJECTIVES:
- Process new sales leads for the sales team
- Monitor customer accounts and build long-lasting relationships with key external stakeholders
- Expand the use of the system by identifying potential sales opportunities
- Support the customer in maximising the benefits from Bluespier ensuring Bluespier is indispensable
- Liaise with the customer support team and the customer to manage high priority calls
- Keep track of sales targets
- Learn and maintain strong product and system knowledge
- Demonstrate software to potential customers
- Provide administrative support to the sales team
REQUIREMENTS:
- BA/BS degree in Business Management, Sales or a relevant field
- Proven ability to manage multiple tasks at a time whilst paying strict attention to detail
- Excellent negotiation and presentation skills
- Excellent verbal and written communication skills
- Tight organisational and time management skills
- Full UK driving licence
BENEFITS:
At Bluespier, you can expect challenging projects, task ownership, outstanding training and professional development, and ultimately, the chance to grow a career in an experienced company helping to improve patient care in the NHS. As well as a competitive salary and excellent Droitwich office location, you can look forward to further benefits including: Annual Bonus, Free Parking, Company Pension Scheme, 25 days holiday and frequent company social events.
To apply, send a full CV and cover note to: rebecca.wise@bluespier.com
For more information and a full job description, contact lauren.turner@clanwilliamgroup.com or call 0333 014 6262.